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All the best,
A. Alan    06/02/10

Hi, I hear your commercials on the radio and it is true, Kesslers diamonds shine more than others. My sister has a bigger diamond than mine but even she will say mine sparkles more. My now husband picked a beautiful heart shaped diamond in 2003 and we've been coming back since. Thank you!
K. McCarthy   5/5/10

Hi! Just wanted to give a BIG thanks to all the great employees at the Appleton store. My fiancé and I have had nothing but great service every time we have come in...from him purchasing my engagement ring, to us picking out our wedding bands, even if I just come in for a ring cleaning I am made to feel like the greatest customer ever. I was just there today to pick up my newly sized and soldered engagement ring/wedding band, and it turned out beautifully. The soldering job was done very well. (I have seen some that don't look so great, so I was a little hesitant, but am sure glad I did it.) Thanks again for all your hard work and great customer service...can't wait for our "Kesslers" wedding in exactly one month! :)
L. Traeder   5/5/10

Dear Richard and Staff,
I'd just like to say thank you for the wonderful experience of picking out a diamond engagement ring. I stopped into your new Germantown store 2 weeks ago and met with Tiffany. I explained to her what I was looking for and my budget and that I was very interested in the Yehuda diamonds I had heard you talking about on the radio. Needless to say, the experience was 2nd to non. Tiffany patiently and professionally explained the diamond differences and ratings and scale and provided me with numerous great options to choose from. I ended up buying a beautiful .98 kt Yehuda round diamond and your staff so perfectly placed it into the ring I had selected. My girlfriend had a surprise 4 day weekend planned for us this past weekend, little did she know, that I had planned to turn the surprise on her. She began discussing our hypothetical outdoor wedding, while eating room-service breakfast Saturday morning, I excused myself and got the ring. I came back into the main room, and her face went from disbelief, to shock, to tears. She said yes. In July of 2011, I will marry the greatest woman I've ever met, who just happend to be my sweetheart from kindergarten through 2nd grade. The circle of life has once again bought us together, and I thank you and your company for solidifying that.

Thank you,
AJ and Stacey   4/27/10

I've been meaning to write to you since last fall - your email reminded me to do so. My husband purchased a beautiful Kessler diamond for me when he proposed 9 years ago. Last fall I hooked my ring on our garage screen door and the diamond popped out. I was frantic. After we spent an hour crawling around looking for the diamond, I called your Menomonee Falls store to see what could be done. The woman I spoke to was so calm and helpful and simply explained that I should bring the ring in and they'd replace the diamond! What a relief! After a little more searching I found my original diamond sitting in the tray of the door and was able to have the ring repaired with the diamond my husband originally chose for me. I'm sure you get a hundred of these letters a month, but I just wanted you to know that I really appreciate your service and the reassurance of knowing that my diamond could have been replaced. Kessler's will always be MY jeweler!

Sincerely,
T. Dulde   4/27/10

I just wanted to say how much I appreciate the assistance of your sales team. At the urging of my friends, I came to Kessler's for an engagement ring for my now-fiancee. I thought the commercials were all hype, but I can honestly say now that Kessler diamonds look the best, after visiting nearly every store in the fox valley. Long story short, the diamond looks even BETTER out of the case than it did in the store. Many thanks again to Tanya and the team at the Appleton store. We'll be back soon!
C. Klitzke     4/23/10

Hi, I was just telling how much I appreciate the work That Terry from Madison did in helping me find a present for one of my friends. Even After making my purchase earlier that day, I called right before the store closing time, and she still talked on the phone with me for a new chain to hold my old charms on. I only had around $120 to spend when I first showed up cause I am a start-up guitar player... So yeah, But when I heard the advertisement on the radio that said you'd help get a piece of jewelry no matter how much or little you have; you guys mean it. Thanks a lot, my friend really likes what I've bought her and I'm already working on getting a new chain for my old charms. Anyone who's looking for a good store with great service should definitely go to Kesslers.
C. Raasch     4/21/10

Just wanted to pass a word of thanks to Julie from the Appleton, WI store for all her help and assistance during my purchase of an engagement ring. Julie's professionalism, honesty, attention to detail and all the little extra efforts was simply put "awesome". The end result was an engagement ring that just perfectly fit all my requirements and left my fiance simply in awe with the work of art Julie assisted in creating. Thanks to all of Julie's qualities, we look forward to dealing with her on the future wedding band purchase. Thanks again and keep up the amazing work Julie!
D. Kraft     4/19/10

Dear Mr. Kessler, I visited one of our stores for the first time on Thursday, March 18, and I am writing to tell you how impressed I was with your Junction Road store in Madison, and, in particular, how very pleased I was with one of your sales associates, Terry Greene. So pleased, in fact, that I posted a favorable review of your business and Terry on the largest online diamond education site in the world, Pricescope (www.pricescope.com). Enclosed is the link to the thread I wrote recommending Terry and your store: http://www.pricescope.com/idealbb/view.asp?topicID=139040 There is more detail in the thread, but briefly, a little over a year ago I began looking for an anniversary ring (my husband and I celebrate 20 years together this year!). My husband is not interested in jewelry at all, so he gave me free rein to choose the ring on my own. I began my search in Madison, at several of the local stores, many of whom have been in business for decades. To say I was disappointed in the quality of the service and merchandise would be an understatement. I felt like I would be "taken" if I spent any money at these stores. Frustrated, I turned to the Internet. Mind you, I am a woman in my early 50s who never dreamed I'd even be considering buying a diamond ring off the Internet! But I spent many months reading up on diamond cut on several online jewelry forums: Pricescope, The Purse Forum, and DiamondBistro. I did this because I felt if I didn't educate myself, I would be taken advantage of by jewelers who treat their customers like they are children. I went shopping in Madison again, after educating myself, and looked at Jared's Peerless diamonds and several stores who carry Hearts on Fire diamonds, because I knew these diamonds would be more likely to be cut well. And they are. But the price tag of the HOF diamonds was way out of my budget. And the sales staff at all of these stores was poorly trained. I could not in good conscience spend thousands of dollars there. I went so far as to e-mail a complaint to Maarten de Witte, the owner of the Hearts on Fire brand, that his sales staff at one of the Madison stores had made misleading and downright false statements to me about the HOF line. Mr. de Witte did answer me; he said "surely you know that all salesmen exaggerate." He lost a customer for life. On the basis of many recommendations from people on the online jewelry forums, I bought a diamond and a custom setting from a man named Wink Jones who owns Winfield's (his former retail store) and High Performance Diamonds (his online store). Wink has approximately 30 years in the business. He works exclusively with one cutter, Paul Slegers, who cuts the Crafted by Infinity line of AGS 0 round brilliants and princess cut diamonds. I have never met Wink in person; my $6,000 purchase was completed over the phone and through the mail. I have met Paul Slegers in person, at a "Meet the Cutter" event held in Chicago at one of his diamond vendors stores in Chicago. I received my diamond and custom ring from Wink last summer. Over the holidays, I heard the radio ads for your store on FM 105.5. I was surprised to hear you emphasizing the cut quality of your stones, and emphasizing that it is cut that makes a stone beautiful. I was curious, so last week, I visited your Junction Road store and met with Terry. Let me tell you, you have a real asset in Terry. For one thing, she is a mature woman, and there are many women in their 40s, 50s, and 60s who buy jewelry for themselves, who appreciate being waited on by someone their own age. Another thing about Terry, she is intelligent, kind, and insightful -- she was sensitive to my needs, and didn't try to push a sale on me to meet her needs. The Kessler 81 diamond she was wearing, set in one of your store's custom designs was stunning. Seeing that beautiful ring was all the proof I needed to believe that your advertisements were not just "salesmen's exaggerations." I was so impressed with your store and with Terry, that I e-mailed Wink about my experience. I told him that I wanted to write a testimonial about Kessler's for the internet diamond forums, but I wasn't sure it was appropriate. He said, "It absolutely is appropriate. Those of us in the business who used to own retail stores know what hard work it is. If you have found someone honest whom you can trust, it would be nice to give that store credit for everything they are doing right, and let others in your area know that this store does good work." He also said, "This store sounds exactly like the type of store Paul Slegers would be interested in working with. Please tell Mr. Kessler that I would be happy to talk to them about the Crafted by Infinity line if they would be interested in knowing more about it." I told Wink I would give send you the links to the Crafted by Infinity site http://www.craftedbyinfinity.com/ Here is the link to Wink's online business: http://www.highperformancediamonds.com/ Wink also said, "If Terry or Mr. Kessler would like information on the benches I work with to complete my custom orders, I would be happy to share that with them." And Wink is sharing this with the full knowledge that there is a chance he may lose some of my business to Kessler's in the future -- e.g., Infinity has a lifetime upgrade policy on all their diamonds. I know this is probably one of the stranger e-mails that you've received, but I am sincere when I say that I wish I had learned about your store earlier; it would have saved me much aggravation and time. I also want you to know that although Terry did not make a sale on Thursday with me, I do look forward to working with her on a fancy wedding band or eternity band purchase. I'm willing to come back to your store because she didn't push, she is knowledgeable about what you sell, and the high quality of your merchandise. It's that simple, but funny how so many other stores don't understand this. And if I have friends or family in the market for a diamond purchase, I will most certainly recommend Kessler's to them.
Sincerely,
S. Johnston    3/18/10

I'd just like to give a big Kudos to Jeremiah "JJ" Finley and the team at the Greenfield location for helping me select an engagement ring for my fiance. JJ's personal approach, sense of humour and genuine wish to help me find what i was after compared to the 'heavy sales' approach of other stores really made the buying process not only easier, but enjoyable. This is really saying something considering the jitters a guy feels when on the hunt for a ring! Thank you again. Jeremiah and the Greenfield team have my highest recommendations.
Regards,
Adam     3/17/10

Dear Mr. Kessler, My husband recently purchased a diamond anniversary ring for me at Kessler's on the Beltline in Madison. It was my Christmas present, and originally meant to be stud earrings, but I am awful when it comes to making up my mind. Poor Terry! She was so patient with me. I think we took up three hours of her time, and it wasn't a big purchase as diamonds go but as my first ever, it was. Terry nevertheless gave us her full attention and was so helpful not just in answering questions and presenting us with altneratives but with the actual process of choosing as well. "Think about it this way" or "that way." "Let's have my colleague try them on, because it's easier to see them on someone else's hands, and hers are more like yours." What a sweetheart! I'm delighted with my ring, and have opted for a desktop theme on my computer that shows my husband and me celebrating the gift, along with a bottle of bubbly in our Waterford toasting flutes -- all to set off the sparkle on my finger! I entitled the desktop theme "I got mine...!" -- an obvious allusion to the Kessler ad and a tribute to my wonderful husband as well (who's wonderful even when he isn't buying me diamonds). Last but by no means least, thank you so much for advertising on the Mic. That's where we heard about you, and we do make it a point to choose to buy from companies and people we trust and like and who also help bring us the radio we enjoy. By the way, I've always enjoyed your commercials, especially those 10-second (5 sec.?) spots. Clever advertising! Thank you and a big thanks to Terry Greene for a wonderful shopping experience.
Best regards,
D. Whitty  1/21/10
PS - All this from a woman who has never really liked diamonds. Go figure...

Mr.Kessler and whomever else it may concern: I writing to thank you for the pleasant experience while selecting a engagement ring for my fiance Morgan. While your prices are unbeatable what really struck me was you sales staff. Kathy Yeskel was your associate that helped Morgan and I pick out the perfect ring. She made us both very comfortable. Got to know both of us. Kathy answered all of our questions in a very genuine and sincere manner. Not to mention she gave us great travel advice for our trip to New York City; scene for my proposal. I have had three face to face interactions with Kathy and your staff at the Madison West Kesslers. I have never been so impressed by a business's conduct and integrity. As I told Morgan when we walked out after our first visit, Kesslers will be our Jeweler for life. Thank You for making both Morgan and myself very happy.
Sincerely,
John J. K.  1/15/10

Dear Mr. Kessler: My family has always had a family jeweler who has sold many many pieces to members of my family. I was in Appleton and admittedly made the decision to impulse buy a piece of jewelry for my wife for xmas. I saught you out because of your radio ads. I'm likely a person who will overspend if you make me feel important, which is where our family jeweler has made his niche and I know it (which is every business including mine too). Walter approached me right away, everyone in the place was wearing pajamas, and I left with a great gift for my wife. I'm lucky to have gotten out of there as cheap as I did. Great value, Walter has the business pegged and I have really enjoyed the whole Kessler 81 deal. My family takes trips to the U.P. looking for greyish diamonds and Petoskey stones for fun. (never found a diamond) Any kind of special anything involving a gem or stone is of interest to us. I just got the insurance info from you and I appreciate that too. Normally I have to take the pieces in for appraisal and make phone calls to my insurance guy and. and . and..... Thank you! Your business made it easy, and I appreciate the amount of time that Walter spent with me the day before xmas when I'm sure the place was full of fools like me.
Kirk E. 1/7/10

I only have good things to say. Kesslers in Greenfield is head and shoulders above any of the other jewelers I went to, in quality, service, price and warranty. I thought when I went in that they just like the others were going to just sell me anything they could. I only received great service. I really can't say enough about how pleased I have been. Their ethics were great. A friend of mine asked me to do him a favor and go to Kesslers. I am glad I did. I shopped around but Kesslers was the best! I give them an 11 stars out of 10! Thanks much. May the Lord bless you through Jesus Christ the Lord!
Greg Z. 7/7/09

Dear Mr. Kessler, When my boyfriend and I started looking around for engagement rings we went to rogers and hollands in the mall, I thought I found the ring I wanted...Until a friend of ours directed us to kesslers. I had heard the commercials on the radio, and your sincerety pointed that we had to stop in. So I went online and saw a ring I fell in love with the BGPC07496, I was so excited, but the ring was located at your appleton location. But no worries because it was shipped to the greenfield location for me and my boyfriend to see it. Which I must say is great customer service. After looking at the ring, we left the store (without the ring) my boyfriend and I talked about the ring, and I was crying-tears of happiness. We both knew it was meant for me.I couldn't find or seen any other rings like it! To my surprise my boyfriend put it on hold. I had no idea, he was setting it up as a surprise to propose. A few months went by and we went to New mexico to visit, where my parents live. We went on a motorcycle ride up to the top of a mountain. We were talking and taking in the views...all of a sudden my boyfriend gets down on one knee...and what does he have in his hand is...my beautiful ring. It was the happiest moment in my life. I have had nothing but compliments about my ring. I have the kessler 81 round center stone. Everyone tells me how clear and bright the ring is. When I bring in the ring for cleanings Gail and Melissa at the greenfield store are great and so friendly!!!! Infact a month ago, I had a scratch on the side of my ring, and it had to be sent out to be buffed because it was a deeper scratch it was on a sunday. I was sad because I can only wear my ring on the weekends because of my job (I am a auto technician). I was told I wouldn't be able to get my ring back until sat. afternoon. But Gail was so sweet and made it so I could pick up my ring right after work that friday so I could have it the whole weekend!!! I was so happy. I love the free cleanings, and I just wanted to say I have been very pleased with the service at your store in greenfield. I wont buy jewlery from any other jewlery store. Your diamonds are truely the best and brightest with the best clarity. We will be in again soon to pick out our wedding bands. We plan to get married summer 2011. I just want to say thank you for everything!!!!!
Rachel S.  12/12/09