Customer Survey
Gladys & Fifi
Have you met Gladys yet?
She’s in our store quite frequently. Usually reminding us of what we could do better. Like the time we had to adjust the thermostat 2 degrees so Fifi, her pet Chihuahua, wouldn’t catch a cold. And we know she likes her tea served in the blue cup, never the black cup. Some might think Gladys can be a real pain in the royal petootie. But, you know what? We love Gladys, because she makes us better.
And now .. It’s your turn to be Gladys.
1. Were you greeted promptly and courteously when you entered the store?
2. How would you describe the attitude of your sales associate?
3. Did our sales associate do a good job helping you with your needs?
4. How would you describe the look and feel of our store?
5. How would you describe our selection?


6. What made you shop at Kesslers?




7. Have you heard our radio ads?
8. My favorite radio stations are...
9. What did you like most about your visit to Kesslers?
10. What did you like the least?
11. Any suggestions on how we can improve?
12. Which location did you visit?




13. The name of the sales associate who helped me was:
Optional:
Your Name:
Address:
City:
State:
Zip:
Email:
Phone: