Return Policies & Procedures
All sales include a 30 day money back guarantee*. The refund will be issued to the main account holder identified on the receipt.
*We do not accept returns on Connected by Kesslers Permanent Jewelry.
How to Return an Online Order
1. Obtain the Return Shipping Authorization Code. Call us at 1-262-255-8600 to obtain a return shipping authorization code. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip. Please keep your Kesslers Jewelry Cleaner as a token of our appreciation. For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package.
3. Shipment and Insurance: In order for the insurance to be valid follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx, UPS, or USPS box and seal it. Affix the label to the outside of the larger box and drop it off at your nearest shipping location. Make sure you request signature required, and a return receipt for confirmation that your shipment has reached Kesslers. Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as a proof of insurance. Kesslers Diamonds is not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow the monthly billing cycle in order for your credit appear. Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to minimum restocking charge of $50. Return shipping authorizations are active for one week from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 262-255-8600 to request another return shipping authorization. All requests for refunds must be in writing via email to firstname.lastname@example.org. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please reach out to us at 262-255-8600.