Shipping Policies & Procedures


Shipping Options

  • Standard Shipping

    • Free standard shipping on orders $99+. Any orders under $99 ship for $9.95.
    • Orders will ship between 1-3 business days.
      • Ring sizing, personalization, and special orders will require additional time. You will receive an email from The Kesslers Online Team with an updated ship date.
    • Orders will be shipped UPS 2nd Day Air®
    • Once your order has shipped, you will receive the UPS tracking number via email. 

    * We are unable to ship to PO Box addresses
    * We do not ship outside the USA at this time. We apologize for the inconvenience.

  • 1-Day Shipping

    • Get your order faster with expedited shipping. UPS Next Day Air® shipping is $19.95.
      • Ring sizing, personalization, and special orders will require additional time. You will receive an email from The Kesslers Online Team with an updated ship date.
    • Once your order is shipped, you will receive the UPS tracking number via email. 

    * We are unable to ship to PO Box addresses
    * We do not ship outside the USA at this time. We apologize for the inconvenience.

Packaging

  • Keep Your Gift a Secret!

    • All online orders will ship in brown packaging with a shipping label showing KDC Plastics as the “shipped from” address.
  • Unique and Personalized Presentation

    • Each online order includes free jewelry cleaner, your chosen jewelry in a signature Kesslers Diamonds jewelry box, and a new sweet treat each month.
    • Write a special message in the “Special Instructions or Notes” section of your online order. We will include this message on the outside of the box.

In-Store Pick Up

  • In-store pickup is free and easy!

    • Each product on our website will show which location(s) they are available at. Merchandise may need to be transferred to the chosen pick up location, so an additional day of transit may be needed.
    • We will notify you when your order is available for pick-up. Please note, orders placed after 4PM on weekdays will be processed the next business day. All online orders placed after 4PM on Friday thru Sunday will be processed on the following Monday AM. (Need it sooner? Call your most convenient location for assistance placing your order).
    • Please bring a photo ID for pick up.

Return Policy

All sales include a 30-day money back guarantee. To find out more about our return policy, click here: https://www.kesslersdiamonds.com/return-policies-procedures/