It is our goal to find you the perfect gift and we are dedicated to satisfying your jewelry needs. We proudly offer you 30 days to exchange or return your jewelry for another item or receive a refund. It is our policy that the returned items be in their original, unworn condition and be accompanied by all original online purchase documents. Any items purchased online that have been modified, engraved, or altered, may not be returned or exchanged. If you plan to pick up your item in store, our return/exchange period begins the date your order was invoiced. When ordering rings with us, we highly recommend ordering in the proper size initially in order to maintain the integrity of the ring. We strongly recommend a sizing range of one size up or down with most of our rings, and may also recommend placing a special order for your ring in the perfect size to ensure that it fits your needs.
Please note that we do offer complimentary sizing, cleaning, checkups and rhodium plating through all our freestanding Kesslers locations at no charge.
How to Return an Order
1. Obtain the Return Shipping Authorization Code. Call us at 1-262-255-8600 to obtain a return shipping authorization code. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip. Please keep your Kesslers Jewelry Cleaner as a token of our appreciation. For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package. Please ship to: KDCWebco N96 W16920 County Line Road Germantown, WI 53022.
3. Shipment and Insurance: In order for the insurance to be valid follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx, UPS, or USPS box and seal it. Affix the label to the outside of the larger box and drop it off at your nearest shipping location. Make sure you request signature required, and a return receipt for confirmation that your shipment has reached Kesslers. Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as a proof of insurance. Kesslers Diamonds is not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow the monthly billing cycle in order for your credit appear. Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to minimum restocking charge of $50. Return shipping authorizations are active for one week from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 262-255-8600 to request another return shipping authorization. All requests for refunds must be in writing via email to firstname.lastname@example.org. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please reach out to us at 262-255-8600.