Return Policies & Procedures

Return Policy

All sales include a 30 day money back guarantee*. The refund will be issued to the main account holder identified on the receipt.

*We do not accept returns on Connected by Kesslers Permanent Jewelry.

Credit Card Returns

For security reasons, refunds for credit card purchases are processed only to the original card used at the time of purchase, even if another card is associated with the same account.

Cash Returns

A refund will be mailed by check from our headquarters.

How to Return an Online Order

1. To initiate a web return, email contact@kesslers.us or text 920-332-5572. Include your name, phone number, web order number, and whether you're looking to exchange or return your order.
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip. Please keep your Kesslers Jewelry Cleaner as a token of our appreciation. For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package.
3. Shipment and Insurance: In order for the insurance to be valid follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx or UPS box and seal it. Affix the label to the outside of the larger box and drop it off at your nearest shipping location. Make sure you request signature required, and a return receipt for confirmation that your shipment has reached Kesslers. Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as a proof of insurance. Kesslers Diamonds is not responsible for items lost or damaged while shipping.

Online Order Refund Process

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow the monthly billing cycle in order for your credit appear. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.