Frequently Asked Questions

Kesslers Diamonds is a Wisconsin-based, employee-owned fine jewelry retailer specializing in engagement rings, loose diamonds, and custom jewelry. Founded in 1980, Kesslers is known for transparent pricing, exceptional service, and its industry-leading warranty.

Kesslers has multiple locations across Wisconsin and Michigan, including Germantown, Greenfield, Brookfield, Downtown Milwaukee, Madison, Appleton, Kenosha, Grandville, and Grand Rapids. A complete list is available on our locations page.

Yes. Kesslers is committed to responsibly and ethically sourced diamonds and complies with industry standards to ensure all diamonds are conflict-free.

Yes, Kesslers offers both natural and lab-created diamonds. Availability varies by collection and design. Visit our Diamond page to explore your options.

Absolutely. Kesslers specializes in custom designs. Our jewelry professionals work with you to create a one-of-a-kind piece, from diamond selection to final setting. Learn more on our Custom Design page.

If you bought it at Kesslers, it’s guaranteed. The warranty includes:

• Free lifetime maintenance and repairs
• Free diamond replacement — including the center stone if it’s lost
• No inspection or cleaning requirements to keep the warranty valid
• No extra charge for the warranty

The only thing not covered is loss of the entire jewelry piece (insurance is recommended for that). Learn more about our warranty.

No. Kesslers keeps all purchase records on file. Simply bring your jewelry into any Kesslers store for service or repair.

No. The Kesslers warranty is not transferable. This includes the selling of pieces or gifting through family members. The warranty stays with the person who originally purchased the piece.

Yes. Kesslers offers one of the most flexible diamond trade-up policies in the industry. You may trade up qualifying Kesslers natural diamonds for a diamond of greater value at any time — without having to spend double the original price. See our Trade-Up Policy for full details.

No. Lab-created (newborn-created) diamonds and Yehuda clarity-enhanced diamonds are not eligible for the trade-up program. View the Trade-Up Policy for complete eligibility details.

Kesslers offers 30 days from the date of purchase to return or exchange your jewelry for a refund or another item, provided it is unworn and in original condition. View our full Return Policy.

No. Items that have been custom-made, engraved, or altered cannot be returned or exchanged.

Yes. Kesslers provides free lifetime ring sizing (when possible) on rings purchased at Kesslers, as well as professional cleanings, inspections, and rhodium plating at all freestanding store locations.

Yes. Kesslers ships online orders securely and insured. Signature confirmation is required for delivery.

Delivery times vary depending on whether the item is in stock, custom-made, or being resized. Our team will provide specific timing details at the time of purchase.

Yes. Kesslers provides professional appraisals for jewelry purchased through our stores. Learn more on our Appraisals page.

Yes. Kesslers offers financing options as well as a 90-day layaway program to make your purchase more accessible and convenient. Visit our Finance Services page for details.

Walk-ins are always welcome, but appointments are encouraged for a more personalized experience. You can request an appointment online or by phone.

You can contact Kesslers by phone, through the website contact form, or by visiting any store location. Find phone numbers and directions on our Location Contact page.